We are always happy to take returns on new, unused products in their original packaging within 30 days of receiving the item with a copy of your packing slip or order confirmation page. We are unable to accept returns on products that have been used, mounted or opened (not in original packaging).
If we have made an error in shipping your order, please contact us so we can get this corrected right away. We strive to provide a WOW experience for all of our customers, but sometimes errors do occur.
If you have changed your mind about your purchase or determined that you purchased the wrong item, please return the product along with a copy of your packing slip OR your name, address, order number as well as where you placed the order to:
5317 Peachtree Blvd., Suite T680, Dock H, Chamblee, GA 30341
How can I reach TYK?
cs@tykindustries.com is the best way to reach us. Our office hours are 7:00 am - 8:00 pm EST Monday through Saturday and our customer service reps respond to emails throughout the day. We have a voicemail service at 678-602-3444, but email is usually the quickest way to reach us.